Privacy Policy

Last updated: January 29, 2026

Volzix ("Volzix", "we", "our", "us") values your privacy and is committed to protecting your personal and financial information. This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you use our website, payment gateway, merchant services, APIs, and related products (collectively, the “Services”).

1. Information We Collect

We collect different types of information depending on how you interact with Volzix.

a) Personal & Business Information

• Full name, CNIC/NICOP, or other identity details
• Email address and phone number
• Business name, registration documents, and tax details
• Bank account and settlement details
• Proof of address and verification documents (for KYC/AML compliance)

b) Transaction & Payment Data

• Transaction amounts, timestamps, and payment status
• Merchant and customer identifiers
• Payment method details (masked where applicable)
• Device, IP address, and fraud risk indicators

c) Technical & Usage Data

• Browser type, operating system, and device information
• IP address and approximate location
• Log data, API requests, and system activity
• Cookies and tracking technologies

2. How We Use Your Information

• To provide, operate, and improve our payment processing services
• To verify identity and comply with KYC/AML and regulatory requirements
• To detect, prevent, and investigate fraud or illegal activities
• To process transactions and settlements
• To communicate important service updates and support responses
• To maintain platform security and system performance
• To meet legal and regulatory obligations

3. Legal Basis for Processing

We process personal data based on:

• Performance of a contract with you
• Compliance with legal and regulatory obligations
• Legitimate business interests such as fraud prevention and service improvement
• Your consent where required by law

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information with:

• Banks, financial institutions, and payment networks for transaction processing
• Regulatory authorities and law enforcement where legally required
• Fraud prevention and risk management partners
• Technology and infrastructure service providers under strict confidentiality agreements
• Professional advisors such as auditors and legal consultants

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze traffic, and improve security. Cookies help us remember preferences, detect fraud, and understand how our Services are used. You may control cookie settings through your browser, but disabling cookies may affect certain features.

6. Data Security

Volzix implements industry-standard security measures including encryption, firewalls, access controls, monitoring systems, and secure data storage to protect your information. While we strive to protect your data, no system can be guaranteed 100% secure.

7. Data Retention

We retain personal and transaction data for as long as necessary to provide services, comply with legal, tax, and regulatory requirements, resolve disputes, and enforce agreements. Retention periods may vary depending on the nature of the data and applicable laws.

8. International Data Transfers

Your data may be processed or stored in countries other than your own where our service providers operate. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of data where legally permitted
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, contact us using the details below.

10. Children’s Privacy

Volzix Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our Services after changes means you accept the revised policy.

13. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:

📧 Email: inquiries@volzix.net
🌐 Website: www.volzix.com