Refund & Chargeback Policy

Last updated: January 29, 2026

This Refund & Chargeback Policy explains how refunds, reversals, disputes, and chargebacks are handled for transactions processed through Volzix ("Volzix", "we", "our", "us"). By using Volzix services, merchants agree to comply with this policy.

1. Merchant Responsibility

Merchants are solely responsible for providing goods and services to their customers and for handling all customer service matters, including refunds, returns, and complaints. Volzix only provides payment processing technology and is not responsible for merchant products or services.

2. Refund Policy Requirements

All merchants must:

• Clearly display their refund and return policy on their website or app
• Provide accurate product/service descriptions
• Respond to customer refund requests in a timely manner
• Process eligible refunds promptly when required

3. How Refunds Are Processed

• Refunds must be initiated by the merchant through the Volzix dashboard or API
• Refunds can only be processed for completed transactions
• Refunds are sent back to the original payment method where possible
• Processing times may vary depending on the customer’s bank or payment provider

4. Non-Refundable Fees

Transaction processing fees, gateway fees, and other service charges paid to Volzix are generally non-refundable, even if the original transaction is refunded.

5. Chargebacks & Disputes

A chargeback occurs when a customer disputes a transaction with their bank or payment provider instead of requesting a refund directly from the merchant.

When a Chargeback Happens:

• The disputed amount will be immediately deducted from the merchant’s balance
• Additional chargeback handling fees may apply
• Merchants must provide evidence (proof of delivery, customer authorization, etc.) within the required timeframe
• Failure to respond may result in automatic loss of the dispute

6. Excessive Chargebacks

Merchants with high chargeback ratios may be subject to:

• Increased monitoring
• Rolling reserves or delayed settlements
• Higher processing fees
• Temporary suspension or permanent account termination

7. Fraudulent Transactions

Merchants are responsible for verifying the legitimacy of their customers. Volzix provides fraud detection tools but does not guarantee protection from fraud. Losses arising from fraudulent transactions may be the merchant’s responsibility.

8. Negative Balances

If chargebacks, refunds, or penalties cause a merchant account to have a negative balance, the merchant agrees to repay the outstanding amount immediately. Volzix reserves the right to recover funds through legal or collection methods if necessary.

9. Reserve Accounts

Volzix may establish a reserve (rolling or fixed) to cover potential refunds and chargebacks. Funds in reserve may be held for a specified period after account closure to cover future disputes.

10. Dispute Assistance

Volzix may provide basic tools or information to assist merchants in responding to disputes, but we do not guarantee dispute success and are not responsible for decisions made by banks or payment networks.

11. Policy Violations

Failure to follow proper refund practices or attempts to avoid legitimate refunds may result in account suspension, termination, or financial penalties.

12. Changes to This Policy

Volzix may update this Refund & Chargeback Policy at any time. Continued use of our Services after updates means you accept the revised policy.

13. Contact Us

For questions related to refunds or disputes:
📧 inquiries@volzix.net
🌐 www.volzix.net